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Q How to ensure the safety of my funds?
A We strongly recommend that you confirm the bank information with our business manager by phone or instant message app before making the payment, which can avoid big problems. In addition, before making the payment, you can ask our business personnel for the business license, bank phone number, bank code, etc.
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Q Can you provide OEM or ODM services?
A Yes. We can process according to the drawing you provide, or design according to your needs. After the design is completed, we will confirm the relevant drawings with you and then produce.
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Q This is my first time importing equipment from China. Can you provide door-to-door service?
A Yes. We cooperate with many well-known shipping companies and freight forwarding companies. Through relevant agency companies, we can provide DDU and DDP services, deliver the equipment to your factory, and you only need to be responsible for receiving the goods.
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Q Does the stainless steel used in the processing equipment have material certificates?
A Yes. The steel we purchase is from well-known listed companies, such as Zhangjiagang Posco (PASS), Taigang (TISCO), etc., which can provide material certificates.
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Q Our voltage is different from China's. Can the equipment be designed and produced according to our voltage?
A Yes. Before production, we will confirm with you the local power supply voltage, and we will match the electrical components according to your local standards. If the match is not suitable, it will be achieved by adding transformers.
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Q Can you provide international certifications such as CE, UL, CSA, etc.?
A Yes. All equipment exported to Europe is CE certified, all exported to the United States is UL certified, and Canada is CSA certified. Other countries can also provide corresponding qualification certifications.
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Q Can you provide installation and training services?
A Yes. After the equipment arrives at your site, we have professional after-sales personnel to provide equipment installation, commissioning, training and other services on site.
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Q What should I do if there is a quality issue with the equipment?
A We strictly manage the quality of equipment in accordance with the ISO quality management system to ensure that each equipment is fully tested before leaving the factory. However, if there is a quality problem, we will respond quickly within 12 hours and provide a solution. The general measure is to send replacement parts directly by international express (arrival in 3~4 days), or directly send engineers to the site to solve it.
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Q Can I visit the factory?
A Welcome to visit the factory! The factory is located in Jinan City, Shandong Province. The nearest airport is Jinan Airport, and the nearest high-speed railway station is Jinan West Station. The airport and high-speed railway station are about an hour's drive from the factory.
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Q Is a 50L or 100L home brew system suitable for commercial use?
A 50L and 100L systems are often used for pilot brewing and nano brewery operations in small venues, as long as local regulations allow small-scale production and on-site serving.
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Q Can I start as a homebrewer and later scale up to a larger CASSMAN brewhouse?
A Yes, many brewers begin with a 50L or 100L system to refine recipes and understand the process, then upgrade to larger brewhouse sizes while keeping the original system for pilot batches.
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Q What utilities do I need for a CASSMAN home brew system?
A Most home brew systems require standard electrical power, water supply and drainage; the exact requirements depend on system size and configuration, and CASSMAN can provide detailed information during quotation.
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Q Are the home brew systems easy to clean and maintain?
A The systems are designed with smooth stainless steel surfaces, proper drains and sanitary fittings, making them easier to clean and maintain than basic hobby-level equipment.
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Q Can you customize a home brew system for my specific space or brewing concept?
A CASSMAN can discuss simple customization options such as layout adjustments, heating type and control level to better match your available space and brewing goals.
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Q What are the main differences between direct fired and steam heated brewhouses?
A Direct fired systems use gas burners directly under the kettle, providing fast, intense heating and traditional character, while steam systems use steam jackets for gentler, more uniform heating and broader utility integration.
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Q Are direct fired brewhouse systems safe for commercial breweries?
A Yes, when designed correctly with proper burner controls, ventilation, gas train safety devices and local code compliance, direct fired brewhouses are widely used in commercial craft breweries.
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Q What kind of gas supply do I need for a direct fired brewhouse?
A The required gas supply depends on brewhouse size and burner design; CASSMAN can estimate gas consumption and work with your local gas engineer to confirm pressure, flow and safety requirements.
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Q Will direct fired heating damage the wort or kettle?
A When operated properly, direct fired systems are designed to distribute flame and heat, reducing hot spots, while brewers control flame intensity and stirring to avoid scorching and maintain desired wort quality.
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Q Can CASSMAN provide turnkey brewery solutions with a direct fired brewhouse?
A CASSMAN can supply a full turnkey package including the direct fired brewhouse, tanks, CIP system and packaging equipment, along with layout design and on-site installation guidance.
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Q Is an electric brewhouse suitable for commercial craft breweries?
A Yes, electric brewhouse systems from 100L to 1000L are widely used by commercial craft breweries, brewpubs and pilot plants, especially where gas and steam are difficult to install.
